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Field Application Engineer

Zürich
Full-time
Permanent employee

About the role

As a Field Application Engineer based in Zurich, you will play a key role in ensuring an outstanding customer experience throughout the deployment and after-sales journey of Distran's portable and fixed ultrasound detection solutions. You will support customers through technical consultancy, project execution, commissioning, training, and troubleshooting, helping them maximize the value of our technologies.
Working closely with our Sales and Product Development teams, you will contribute to customer success, support new business opportunities, and provide valuable insights from the field to continuously improve our products and solutions.
 
In this role, you will:
  • Manage end-to-end customer projects for fixed detection systems, from initial technical assessment, sensor positioning, and system configuration to successful commissioning and customer training.
  • Organize and deliver product training for customers, both on-site and remotely, across our portfolio of portable and fixed detection solutions, adapting the content and delivery to their specific technical requirements and applications.
  • Provide high-quality technical support and troubleshooting for Distran's portable and fixed ultrasound detection solutions.
  • Coordinate and conduct field tests, including customer validation campaigns and comparisons with alternative technologies.
  • Provide technical consultancy on the installation, connectivity, and integration of fixed detection systems into customers' existing infrastructure.
  • Support the Sales team with technical expertise during customer qualification, demonstrations, site surveys, and meetings with prospective customers, particularly for non-standard applications.
  • Gather field and market insights from customer interactions and site visits, identifying opportunities for product improvements and new applications.
  • Support product development by testing new products and features, providing structured feedback, and representing the customer's perspective throughout the development process.

Your profile

  • Master’s degree in Mechanical or Electrical Engineering, Electronics, Physics, Chemistry, or a related technical field. A PhD is a plus.
  • Experience in a similar customer-facing technical role, particularly in technical support, customer training, commissioning, or field applications.
  • Strong technical communication skills, both written and verbal, with the ability to explain complex technical concepts clearly to different audiences.
  • Experience in developing and delivering technical training programs, including training content and materials.
  • Good project management skills, with the ability to independently coordinate technical projects and multiple stakeholders.
  • Strong organizational skills, able to manage multiple tasks, priorities, and deadlines.
  • Strong analytical and problem-solving skills, with a hands-on approach to technical challenges.
  • Customer-focused and service-oriented mindset, with strong interpersonal skills, emotional intelligence, and the ability to handle customer requests diplomatically and professionally.Ability to collaborate effectively across different teams, functions, and geographies.
  • Experience with industrial instrumentation, automation, control systems, or industrial communication protocols is a plus.
  • Previous technical or scientific publications are a plus.
  • Fluency in English is required; French and German are a plus.
  • Willing to travel internationally about 30% of the time.
  • Valid driving licence.

What we offer

Bringing groundbreaking innovative technology to a market best-seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional growth.

Note to agencies

Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening.

Distran will not pay a fee to any Agency that does not have such agreement in place.

About us

Distran is a innovative, award-winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With customers in 35+ countries, our company continues to expand thanks to our amazing people who are passionate about innovation, climate change and protecting the environment.